How to create a ticket

To be in line with the new features and adapt our services to be closer to your real value drivers, we are changing internal processes.

As from 25/11/2024, the fields to fill in when creating a new ticket will be the following : 

• Ticket Type :

  • Issue (All)

    • Service Unavailability

    • Security Incident

    • No/Wrong/Missing Data

    • Bug

  • SynaptiQ Configurator (SQC) + Data Management

    • New Plant Activation

    • Credentials (FTP or SQC)

      • FTP Credentials

      • Admin User Credentials

    • Configuration Upload

      • Configuration Input Assistance

      • SQC API (SQAC)

    • Configuration Support

      • New Device/Driver Type & Driver Mapping

      • Replacement or New Connection/Logger

      • Adding a New Device

      • Replacing a Device

      • Other Plant Redeployment

    • Data Management

      • New DataCollector Development

      • Historical Data and Reupload

      • New Reference Indicator

    • Feature Request

    • Question/Other

  • SynaptiQ Asset Operations (SQAO) : Solar/Storage/Wind

    • Alarms and Tasks

      • Alarm Question

      • Alarm Notifications

      • Task Question

      • Task Template

      • Task Reason

    • Portfolio & Assets Management

      • Dashbaords and Analysis

      • KPI's

      • Data Simulation

    • Admin User Credentials

    • Mobile Application

    • Feature Request

    • Question/Other

  • SynaptiQ Reporting

    • Data Warehouse

      • Activation and Customizations

      • Connectivity

      • Queries Questions

    • FlexiReport Customization

    • Power BI Customization

    • HTML Reports

    • Marketing Dashboards

  • SynaptiQ Solar Analytics

    • Activation

    • Configuration Check

    • Dashboards

    • Losses and Recommandations

    • Feature Request

    • Question/Other

  • SynaptiQ Wind Analytics

  • SynaptiQ API

    • Reporting

    • Integrations

    • Feature Request

    • Question/Other

  • SynaptiQ Forecasting

  • Contract Management and Finance

    • Plant Transfer/Sharing/Duplication

    • Plant Termination

    • Billing

  • New Hardware Order/Resale

• Impact

  • One Plant

  • Multiple Plants

  • Not Plant Related

• Impacted Capacity (Free Field)

•